CLIENTS

ServiceMaster Global Holdings, Inc., a Fortune 1000 company, is headquartered in Memphis, TN. The company is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned locations and franchise and license agreements, which reaches into over 75,000 customer homes and businesses daily. Our client’s portfolio of well-recognized brands includes: Terminix, American Home Shield, ServiceMaster Clean, ServiceMaster Restore, Merry Maids, AmeriSpec and Furniture Medic. The core services of the company comprise termite and pest control, home warranties, disaster response and restoration, janitorial service, professional home cleaning, furniture repair, and home inspections.

Built on the foundation of storied brands and employees passionate about service, ServiceMaster today is an 87-year old company with approx. 13,000 employees, 15,000 contract partners, 4,500 franchise owners. It’s also a company that’s thinking like a Lean start-up when it comes to creating better customer and employee experience, and greater value for shareholders, delivered with innovation and technology.

ServiceMaster’s accelerating investment in more customer-facing business opportunities requires transformation of its organizational structure to more directly enhance personal accountability and support a high-performance culture. That means innovative business operating models which differentiate the company by enabling the front-line (technicians, branches, call centers, digital offerings, etc.) to deliver quality customer experience with standardization and uniformity at an even higher level of personal touch, across the U.S. © ServiceMaster LLC